Coolangatta Dental Group, with our network of clinics across the Gold Coast, values your privacy and is dedicated to protecting your personal information. This Privacy Policy outlines how we collect, store, use, disclose, and manage your personal information across all our locations in Coolangatta, Runaway Bay, Robina, and Highland Park.
Our handling of personal information complies with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (the “Privacy Act”), and other relevant State and Territory laws governing personal information and health records use.
Definitions
In this Privacy Policy:
Us: The terms ‘us’, ‘we’ or ‘our’ mean Coolangatta Dental Group and its affiliated practices.
You: The terms ‘you’ or ‘your’ mean the person interacting with us, using our services, or visiting our website.
Personal information: Means information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and is recorded in a material form or not. Examples include your name, address, telephone number, and date of birth.
Sensitive information: Is a type of personal information given higher protection under the Privacy Act, including health, genetic, and biometric information, as well as information about race or ethnic origin, sexual orientation, and criminal record.
Health information: Includes information or opinions about an individual’s physical or mental health or disability, their health preferences regarding future health services, use of health services, and genetics.
Personal Information We Collect and Hold
The types of personal information we collect depend on your interaction with our practices across Coolangatta, Runaway Bay, Robina, and Highland Park. This may include:
• Name
• Address, telephone number(s) and email address
• Date of birth
• Health fund and membership details
• Medicare number
• Pension, Veteran’s Affairs or other relevant concession details
• Family relationships
• Occupation
• Details of other treating practitioners
• Dental and medical history, test results, x-rays, diagnosis and treatments
• Banking and payment details
• Photographic or video recordings related to your care
• Insurance claims (motor vehicle and workers’ compensation)
• Communications between us
• Employment application details if you’re seeking a position with us
How We Collect Your Personal Information
We primarily collect your personal information directly from you through:
• Information and consent forms
• Administration and financial forms
• Employment applications
• In-person or telephone communications
• Complaint submissions
• Medical/Dental History Forms
• Treatment enquiry forms
• Photographs taken during treatment (with consent)
• Website submissions, social media, or newsletter subscriptions
We may also collect information from third parties such as other dental practitioners, health professionals, insurance providers, Medicare, and government bodies. In some cases, we may collect information from an authorized representative or family member.
How We Use and Disclose Your Personal Information
Your personal information is used and disclosed only for its intended purpose, with some exceptions permitted under the Privacy Act, including:
• When you consent to alternative use
• For related purposes
• When sensitive information is used for directly related purposes
• When required by law
• When otherwise permitted by the Privacy Act
We use your information to:
• Provide dental treatment and ongoing care across our locations
• Coordinate with other healthcare providers
• Communicate with authorized representatives when necessary
• Handle billing and accounts
• Manage our business operations and quality assurance
• Conduct client surveys and research
• Report public health information
• Share news and updates about our practices
• Process employment applications
Electronic Communications
We comply with the Spam Act 2003 (Cth) regarding commercial electronic messages. You can opt out of promotional communications using the unsubscribe facility in our messages or by contacting any of our locations. Opt-out requests are typically processed within 30 days.
Website Information Collection
When you visit coolangattadental.com.au, we collect non-personal information including browser details, operating system, pages viewed, access times, and referring websites. This helps us improve our service and provide better content.
Third-Party Links
Our website may contain links to external websites. These are not covered by our Privacy Policy, and we recommend reviewing their privacy policies before providing personal information.
Storage and Security
We implement comprehensive security measures across all our locations, including:
• Physical security at our premises
• Secure information storage systems
• Industry-standard electronic security
• Data encryption
• Strict staff confidentiality requirements
Overseas Disclosure
Some third-party service providers may store or access your information overseas. We ensure these parties are contractually bound to Australian privacy laws and our Privacy Policy.
Accessing and Correcting Your Information
You have the right to access or correct your personal information. Contact any of our locations to make such requests. Written requests and identity verification may be required, and we’ll explain any cases where access cannot be provided.
To contact us about privacy matters, visit any of our locations:
• Coolangatta: 202/87 Griffith St, Coolangatta QLD 4225
• Highland Park: 1 Barossa Street (Corner of Alexander Drive), Highland Park QLD 4211
• Runaway Bay: Suite 7, Oxley Circle Cnr Lae & Oxley Drive Runaway Bay QLD 4216
• Robina: Suite 3, Riverwalk Place 238 Robina Town Centre 4230
You can also reach us through our website at coolangattadental.com.au or call our practices directly for assistance with privacy matters.